RETURNS & EXCHANGES

Refund Policy

All of our purchasable pieces are final sale, which means we do not issue returns / refunds. Any orders that are completed / placed on these items will be canceled and not fulfilled. 

Exchange Policy – Fine Jewelry

Eligibility

We are pleased to offer exchanges on all fine jewelry purchases within 14 days of the original delivery date. To be eligible for exchange, items must be returned in pristine, unworn condition, with all original packaging, tags, and accompanying materials intact.

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How to Initiate an Exchange

To initiate an exchange, please contact our Client Care team at 917-376-4036 within the 14-day period. Our team will provide personalized assistance and detailed instructions to ensure a seamless experience.

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Complimentary Return Shipping

As a courtesy to our valued clients, we are pleased to provide complimentary return shipping for all eligible exchanges. Upon approval, you will receive a prepaid return label to facilitate the safe return of your item.

Personalized Pieces

Please note that personalized and custom-designed jewelry is considered a final sale. This includes any items that have been engraved, resized, or specially crafted to your specifications. As such, these pieces are non-refundable and not eligible for exchange.

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Conditions of Exchange

Each returned item is subject to a thorough inspection by our quality assurance team to ensure it meets the standards required for exchange.
Items that show signs of wear, alteration, or do not meet our return criteria will be returned to the client and will not be eligible for exchange.

The value of the exchange will reflect the original purchase price of the item, excluding any shipping or handling fees

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
 
You can contact us at info@briati.com for further assistance.